Refund & Cancellation Policy

Last updated: 28 September 2026

FestiveFace sells digital products that are delivered instantly. You see a free preview before you pay, so please review it before you buy.

Automatic refunds

• Photos could not be created after payment: we refund the full amount automatically.
• The animated video could not be created (₹79 pack): we refund the ₹50 difference automatically, and you keep your 4 HD photos.
• You were charged but the order did not go through: Razorpay or your bank reverses the amount automatically.

Requested refunds

If your HD photos are clearly broken (for example distorted faces or the wrong number of people), email hello@essectra.com within 7 days with your order code. We will either create them again or refund you. We do not refund because of a change of mind after delivery.

Timelines

Approved refunds go back to your original payment method within 5–7 business days. The exact time depends on your bank or UPI app.

Cancellation

Orders start processing as soon as payment is confirmed, so they cannot be cancelled after that.